Welcome to the www.vegancode.co.uk website (the Website) Terms and Conditions. Bycity Living Limited (“vegancode”, “we”, “us” or “our”) provides the content of the website.

Your use of and access to the website (the “website”) is subject to the terms and conditions set out in this notice and in our Privacy Policy, product-related information and all applicable laws.

By using any part of the website in any way you agree to be legally bound by these terms and conditions of use. These Terms and Conditions constitute a contract between you and us. Terms and Conditions may be changed without notice but if this happens, we will post new Terms and Conditions online as soon as practicable.

You will be responsible for regularly reviewing these terms and conditions to ensure your continued compliance with them. If you cannot or will not comply with these terms and conditions you must refrain from using the website.

Use of the Website

Bycity Living Ltd. is the supplier of all goods sold on the Website and our address is Bycity Living Ltd., Sandwood House, 85 Brunner Road, London E17 7NW.

By using the website you warrant that all information that you provide to us is true, accurate, complete and current. You must immediately notify us of any changes in your personal information. You can do this by contacting Customer Services or by calling us on: 0208 521 5653(UK) or 00 44 208 521 5653.

You also agree to provide us with your genuine personal details and that you will not impersonate any other legal person or company or act in a fraudulent or deceptive manner at any time whilst using the Website.

Acceptance of orders

We reserve the right to reject, for any reason, any order to purchase made by any person at any time. This might happen if an item is out of stock or we detect an error in price or description on our website.

Description of goods

Whilst we try to ensure that the website contains accurate information, we can not guarantee nor (to the extent permitted by law) do we warrant in any way that the information on the website, including but not limited to descriptions and depictions of colours and styles, is up-to-date, complete, accurate, reliable or error-free. The colour and texture of garments may also vary. The beauty of our goods is that all products are hand-made and therefore you are buying a totally unique item.


We will not be liable for delay or cancellation in the event that we are unable to obtain authorisation for any payment that you make for any reason.

Risk in the goods

Risk in the goods will pass to you on delivery of the goods.

Property in the goods

Property in the goods will only pass to you when we have received and processed full, authorised and non-fraudulent payment from you. Until then, we will retain the legal ownership of the goods. In the event of a refund, legal ownership of the goods will revert to us immediately.


When placing an order, you must specify a delivery option and a delivery address. We will endeavour to deliver the goods to you within the estimated timescale, but we cannot guarantee to do so and time of delivery shall not be of the essence or legally binding. Where you have ordered more than one item, we reserve the right to deliver each item separately.

We cannot accept responsibility or liability for any delay caused by the actions or omissions of any third party.

International deliveries may incur custom duties and/or VAT charges which are to be paid by the receiver. In ordering an item through www.vegancode.co.uk to be delivered outside of the United Kingdom the customer agrees to pay any charges that may be incurred by the countries customs authority. These charges will differ depending on the country, please contact your local customs authority for more information.


Upon receipt, we require you to examine the goods and you will in any case be deemed to have done so. Any cancellation of your order must be made in accordance with our refunds and exchange procedure (see below). We shall not be obliged to offer a refund or exchange in any other circumstances. Your statutory rights are not affected.

Refunds & Exchanges

If you have ordered an item from our Online Boutique and you are not completely happy with it, we guarantee to refund your money provided that you inform us within 7 days of delivery of your intention to return the item and return it to us within 14 days of receipt. The item must reach us in exactly the same condition as when we posted it to you. Refunds will be credited by the original method of payment. In order to return an item to us, please contact us to let us know. We are not able to exchange vegancode goods purchased from another store, sale goods or goods made to order.

Please remember to ask your post office for proof of postage and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money.

Returning faulty goods

If you believe that your goods are faulty due to a manufacturing fault, please contact us and we will do our best to help you. We reserve the right to use our discretion when deciding whether to replace or repair faulty and damaged goods. This will not affect your statutory rights in any way.

Distance selling Regulations ("DSR")

In addition to our returns policy, you are entitled under the DSR to cancel any item purchased from our Online Boutique within 7 working days (beginning the day after receipt).

You must notify us of your cancellation in writing and you will be responsible for all postage costs relating to your order. You also undertake to post the items back to us immediately.

Bespoke items are made to order especially for you and cannot be cancelled.

None of the above affects your statutory rights.

Complaints procedure

If you wish to complain about any matter please contact Customer Services.

Legal disclaimer

Bycity Living Limited (vegancode, “we”, “us” or “our”) provides the content of the website, including all names, logos, images, pictures and any other information relating to vegancode on an ‘AS-IS’ basis and make absolutely no representations or warranties of any kind (whether express or implied by law) to the extent permitted by law, including but not limited to the implied Sale of Goods warranties of suitability for a particular purpose, satisfactory quality, security and non-infringement.

Use of vegancode.co.uk

You may not copy, broadcast, republish, download, reproduce, post, transmit, make available to the public, or otherwise use the content of the website in any way or for any reason other than your own personal, non-commercial use. You agree not to adapt, alter or create any work derived from the website except for your own personal, non-commercial use. If you wish to request permission to use any content of the website, please write to us requesting written permission. We reserve the right to refuse all or any requests on whatever grounds and we are not obliged to give you reasons for our refusal.

Intellectual Property

All materials contained on the website including but not limited to the text, images, names and logos identifying vegancode goods and services or third parties and their goods and services are subject to various forms of intellectual property including but not limited to any copyright, design rights and trade marks that vegancode and/or third parties is, are or may be entitled to. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright or other intellectual property right of BYCITY LIVING Limited or any third party.

We will be delighted to receive your designs, ideas, suggestions, submissions, proposals or ideas (a “Communication”) regarding the website or our goods but any such Communication of any kind that is sent to us, whether by invitation or otherwise, is deemed be non-confidential and non-proprietary and anyone sending, supplying or causing such information to be sent to us will be deemed to do so in a non-confidential way.


By sending us a Communication you grant us, royalty-free, all rights and interests in that you may have in the Communication and/or its contents and acknowledge that we may not return it to you or enter into any further correspondence with you in connection with the Communication. Furthermore, by sending us a Communication you warrant that you own the rights to the Communication and you agree to indemnify us against any and all claims arising from your sending us a Communication.

Limitation of liability

Neither we nor any third party involved in the administration of the website will be liable under any circumstances for any consequential losses (whether such losses are foreseen, foreseeable, unknown or otherwise) arising from the use of the website, including but not limited to loss of profit or anticipated profit, loss of opportunity, loss of or injury to reputation, loss of data, loss of or damage to property, third party losses, loss of business, loss of goodwill or any damages of whatever kind arising out of or in connection with the use of the website.

We make no representation or warranty whatsoever that the content or functions of the website or the server which makes its content available will be error or virus free, provide an uninterrupted service, or that faults will be corrected.


You agree to defend, indemnify and hold us harmless for any loss, damages or costs which we incur as a result of your use of the website or any action you take which has an adverse effect on the website.

Prevailing Terms

If there is any conflict between these terms and conditions and any other, more specific terms and conditions contained anywhere else on the website, in any of vegancode’s Terms and Conditions or more precisely in any agreement between yourself and vegancode, the latter shall prevail.

Severance of terms

 If any provision of these terms and conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these terms and conditions and rendered ineffective as far as possible without modifying the remaining provisions of these terms and conditions, and shall not in any way affect any other circumstances of or the validity or enforcement of these terms and conditions.

Governing law and jurisdiction

These terms and conditions will be governed by and interpreted in accordance with the laws of England and Wales.